Shipping policy
At MysteryToyHub.store, we proudly deliver collectible toys, mystery capsules, blind boxes, and miniature figures to customers worldwide.
Processing Time
Orders are typically processed within:
- 1–3 business days
During peak periods, processing may require additional time.
Shipping Time
Estimated delivery times:
- Canada: 7–10 business days
- United States: 7–10 business days
- Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- International destinations: 7–20 business days
Actual delivery times may vary.
Free Worldwide Shipping
We proudly offer:
- Free worldwide shipping
- No minimum purchase required
Promotional shipping offers may be modified without notice.
Tracking Information
Most orders include tracking.
Tracking details are typically sent via email after shipment.
Customs and Duties
International customers may be responsible for:
- Import taxes
- VAT
- Customs fees
- Government charges
These fees are determined by local authorities.
Delivery Issues
Please ensure:
- Correct shipping address
- Complete contact information
- Accurate postal code
We are not responsible for delays caused by incorrect customer information.
Lost or Stolen Packages
If a package appears lost, contact us immediately.
We will work with carriers to investigate and assist in resolving the issue.
Damaged Packages
If your package arrives damaged:
- Photograph the package immediately
- Contact support within 7 days
We will review the situation and provide an appropriate solution.
Shipping Restrictions
Certain products may have destination restrictions due to local regulations.
Contact
1 (250) 883-7151
3084 Carroll St
Victoria, BC
Canada