Refund policy

Welcome to MysteryToyHub.store. We are committed to providing a fun, exciting, and reliable shopping experience for collectors, toy enthusiasts, and mystery box fans around the world. Because many of our products are mystery capsules, blind boxes, surprise collectibles, and random assortment items, please carefully review our Return & Refund Policy before placing an order.

1. Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must:

  • Be unused and in original condition
  • Be returned in original packaging
  • Include all accessories, inserts, manuals, and promotional materials
  • Not show signs of damage caused by misuse, alteration, or improper handling

Products returned without authorization may not be accepted.

2. Mystery Box and Blind Box Products

Many products sold on MysteryToyHub.store are blind boxes, mystery capsules, surprise collectibles, or random assortment items.

By purchasing these products, customers acknowledge and agree that:

  • The contents are randomly selected by the manufacturer
  • Specific characters, figures, colors, styles, or variations cannot be guaranteed
  • Receiving duplicate items does not qualify as a defect
  • Dissatisfaction with the randomly received item does not qualify for a refund or exchange

Returns for mystery products are only accepted if the product arrives damaged, defective, or incorrect.

3. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs showing the damage or defect
  • Packaging photos when applicable

Upon verification, we may provide:

  • Replacement item
  • Store credit
  • Full refund
  • Partial refund when appropriate

4. Incorrect Orders

If you receive an item different from what was ordered, please notify us within 7 days of delivery.

Once verified, we will arrange a replacement or refund at no additional cost.

5. Return Shipping

If the return is due to:

  • Our error
  • Defective merchandise
  • Shipping damage

We will cover return shipping expenses when applicable.

For voluntary returns approved under special circumstances, the customer may be responsible for return shipping costs.

Shipping charges are generally non-refundable unless required by law.

6. Refund Process

Once the returned item is received and inspected:

  • Refunds are processed within 5–10 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your financial institution

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened mystery capsules
  • Opened blind boxes
  • Customized products
  • Clearance items
  • Gift cards
  • Downloadable products
  • Items damaged through misuse

8. Order Cancellations

Orders may be canceled before fulfillment begins.

Once processing or shipping has started, cancellation requests may not be possible.

9. Lost Packages

If tracking indicates a delivery issue, please contact us.

We will work with the carrier to investigate and determine an appropriate resolution.

10. Contact Us

MysteryToyHub.store

3084 Carroll St
Victoria, BC
Canada

Phone: 1 (250) 883-7151

Email: support@MysteryToyHub.store